Your appointments are very important to the team at Alyxa. Each appointment is reserved especially for you. We understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 48 hours notice for cancellations.
Strict 24 hour cancellation policy
Please understand that when you forget to cancel your appointment within the 48 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, your booking fee will be forfeited if you fail to confirm your appointment in the 48 hr time period.
Less than 24 hours notice will result in loss of booking fee. If a multiple service or group appointment is cancelled it will result in loss of the group booking fee. The Individual booking fee is $20 for short appointments and $50 for longer appointments. Group booking fee is $100. Hair extention booking fee is 50% of the total cost of the service.
“No Shows” will forfeit their booking fee.
Thankyou for your understanding.